Refund and Returns Policy for Cleanerzinguard
Effective Date: December 6, 2024
Introduction
At Cleanerzinguard, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returning products and obtaining a refund.
1. Return Eligibility
- Timeframe: You can return most items within 30 days from the date of receipt. After 30 days, we are unable to accept returns unless the item is defective.
- Condition of Items: All returned items must be unused, in their original packaging, and in the same condition as when they were received. We cannot accept returns on items that have been used or damaged.
- Non-Returnable Items: Some items are not eligible for return, including gift cards, custom-made products, or products marked as “final sale.”
2. How to Return an Item
To initiate a return, please follow these steps:
- Step 1: Contact our customer service team at [email protected] within 30 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: Our team will provide you with a return authorization and instructions on how to return the item(s). Please follow the instructions carefully to ensure that your return is processed smoothly.
- Step 3: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or damaged.
3. Refunds
- Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Refund Amount: The refund will be for the price of the item(s) returned, minus any shipping charges. If the return is due to a defect or error on our part, we will refund the full amount, including shipping.
- Partial Refunds: In some cases, we may issue a partial refund if the item is returned in less-than-perfect condition or if there are missing parts or accessories.
4. Exchanges
- Exchanging Products: If you would like to exchange an item for a different size or color, please return the original item and place a new order for the replacement. We do not offer direct exchanges at this time.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a return and provide a replacement or a full refund at no additional cost to you. To assist with the process, please include photos of the damaged or defective product in your return request.
6. Shipping Costs
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or the return is a result of an error on our part.
- Original Shipping Fees: Shipping fees for the original order are non-refundable unless the return is due to our error.
7. Exceptions to the Return Policy
- We reserve the right to refuse returns or exchanges if the item does not meet the eligibility requirements outlined in this policy.
- Items that have been personalized, customized, or altered in any way cannot be returned.
8. How to Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
- Email: [email protected]
- Phone: (907) 555-4832
- Address: 4501 Glacier Ave, Anchorage, Alaska